Refund and Returns Policy

Last Updated: 12/07/2025

At GODARC, we value your satisfaction and stand behind the quality of our products. Since each item is custom-made and embroidered with care, we accept returns only under specific conditions.

🧾 Return Eligibility

We accept return or exchange requests only in the following cases:

• You received a damaged product

• You received a defective embroidery

• You received the wrong product

If any of these apply, please email us at support@sstaging.godarc.in within 48 hours of receiving the item with:

• Order ID

• Clear photos of the product (with issue visible)

• Unboxing video (if possible)

🔄 Conditions for Return

• Item must be unused, unwashed, and in its original packaging

• Must be returned within 7 days of delivery

• All tags and labels must be intact

• Custom-size or personalized orders are not eligible for return

💸 Refund Process

Once your return is received and inspected, we will notify you of approval or rejection. If approved:

• Refunds will be processed to your original payment method

• Refunds are issued within 7–10 working days after approval

🔁 Exchanges

If your item qualifies for a return and you prefer a replacement instead of a refund, we are happy to offer an exchange (subject to product availability).

❌ Non-Returnable Items

• Worn or washed items

• Orders placed with incorrect size or design choice

• Custom-embroidered or made-to-order pieces unless damaged/defective

📩 Contact Us

If you have any questions about returns or refunds, feel free to contact our support team:

📧 support@sstaging.godarc.in
📞 +91-9805824955